Roadside Assistance
Roadside Protect has designed your roadside assistance plan to reduce the impact of many of the inconveniences and burdens that accompany automobile ownership. Whether the issues are auto maintenance or mechanical breakdown, this plan has been designed to enhance your automobile experience.
Roadside Assistance Services:
Vehicle Towing
Vehicle Fuel Delivery
Vehicle Lockout
Vehicle Extrication
Vehicle Tire Change
Vehicle Jump Start
Roadside Assistance Services Include
Telephone roadside dispatch 24 hours a day, 7 days a week, handled by a live agent
4 claim limit per year for each active member
Coverage for the member and one additional adult driver in the household in any car they drive
Maximum benefit is $100 per claim
Full road and towing services to the nearest service facility for all self-propelled, four-wheel vehicles, trucks, and recreational vehicles with a gross vehicle weight up to 10,000 lbs. Vehicles must be designed, licensed and used for private, on-road transportation.
Gasoline/fuel delivery service and battery jumpstart only available for recreational vehicles and trucks with more than four wheels and a gross vehicle weight up to 10,000 lbs. Member is responsible for the cost of fuel.
Motorcycle service
How to Access Roadside Assistance Services
Call (800) 214-2790 to access the Roadside Protect plan. A live agent is available 24 hours a day, 7 days a week, 365 days a year.
This is a sign & drive program. Members must call the Toll-Free Roadside Assistance number listed above so that RP’s agents can locate a service provider to assist them. Services secured independently are not covered and will not be reimbursed. However, if RP cannot secure dispatch or if service is unavailable, RP’s agent will provide an Authorization Number which gives the member the option of securing their own service and submitting for reimbursement consideration up to their program benefit limit. For reimbursement consideration, please mail the following to: Reimbursement Center, c/o Auto Road Service, PO Box 55698, Sherman Oaks CA 91413, and include the following: 1) Service Provider Invoice 2) Member Name & Address 3) Membership Number 4) Authorization Number 5) Brief explanation of the incident.
Emergency Roadside services are provided by Roadside Protect, Inc.
Roadside Assistance Service Excludes
Service if member is not with the disabled vehicle.
Transportation for the member to the vehicle for service or from the vehicle to another destination after service has been rendered.
Service will not be rendered in areas not regularly traveled, such as vacant lots, beaches, open fields, or other places which would be hazardous for service vehicles to reach.
Towing a vehicle off a boat dock or marina.
Delivery or repair of tires.
Installation or removal of snow tires and chains nor dismounting, repairing, or rotating tires.
Vehicle’s storage charges.
Cost of parts, installation, products, materials, impounding, and additional labor relating to towing.
Service of any kind on vehicles used for commercial purposes or using dealer tags (Note: All trucks in New York have commercial license plates whether they are used for business or private use. If the truck is used for private use, we will dispatch.)
Service for taxicabs, tractors, boats, trailers, dune buggies, or vehicles used for competition, or stolen vehicles.
Service for unlicensed vehicles.
Service for vehicles with expired safety inspection sticker, license plate sticker, and/or emission sticker(s) where required by law.
Service for vehicles illegally parked or impounded.
Repeated service calls for a car in need of routine maintenance.
Service when a vehicle is snowbound. We do not hoist, winch, or shovel vehicles from unplowed roads, snow banks, snowbound driveways, or curbside parking.
Accident towing or towing to/from an impound lot.
Service for vehicles that have been involved in an accident or have been vandalized.